{"id":6918,"date":"2022-02-05T18:30:38","date_gmt":"2022-02-05T17:30:38","guid":{"rendered":"https:\/\/heilemann.online\/faq\/"},"modified":"2026-02-07T17:12:38","modified_gmt":"2026-02-07T16:12:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/heilemann.online\/en_en\/faq\/","title":{"rendered":"GTC"},"content":{"rendered":"
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Sprache \u00e4ndern<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Information for hotel guests<\/span>
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\n \n \n Arrival on Tuesday<\/span>\n
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Tuesdays are our day off. This means that you will find your hotel key at reception in the hotel. Reception is open 24 hours a day.<\/p>\n

If a problem arises, you can contact us by telephone.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n \n Baby cot<\/span>\n
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We have a travel cot in the hotel for families with a small child.<\/p>\n

Simply call us on +49 (0) 5925 255 and book your room with a travel cot.<\/p>\n

We charge a surcharge of 10 euros for the travel cot. The travel cot can only be booked by telephone.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n \n Payment<\/span>\n
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Please pay for your room in the restaurant the evening before your departure. You will find an overview of our accepted payment methods\n HERE<\/a>\n
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\n \n \n Check-In \/ Check-Out<\/span>\n
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You can arrive from 3 pm.<\/p>\n

If you arrive after 10 p.m., please let us know. We will then leave your key at the hotel reception.<\/p>\n

Check-out should take place after breakfast, at the latest by 10 am. At weekends, check-out is until 11am.\n
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\n \n \n Report defect<\/span>\n
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If you have noticed a defect, we look forward to hearing from you.<\/p>\n <\/div>\n <\/div>\n

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